Intuit Complete Payroll Service Discontinued – Other Payroll Options for QuickBooks

Intuit Complete Payroll Service Discontinued – Other Payroll Options for QuickBooks

Recently there have been several questions about whether Intuit is discontinuing payroll or ‘getting out of the payroll’.  Don’t be confused — Intuit will continue to provide many payroll services and comparable options, however Intuit Complete Payroll service (only) will be discontinued on December 31, 2011.  If you or your clients use Intuit Complete Payroll Service, you will need to decide which payroll service you will use for 2012. 

Intuit Complete Payroll Service Discontinuation

Specifically Intuit states:

On December 31, 2011, we’ll be discontinuing the Intuit Complete Payroll service. As of that date, you’ll no longer be able to process payroll with the Complete Payroll service.  Please be assured, however, that you may continue to process your payroll without disruption through the rest of 2011, and Intuit will process and file all of your 2011 year-end payroll tax forms.

We know you probably have questions, so we’ve provided answers to some of the more common ones customers have. Because Intuit offers similar solutions that may satisfy your payroll needs, we’ve also provided a chart that highlights some of the best features in Complete Payroll and compares them with Intuit QuickBooks Assisted Payroll and Intuit Full Service Payroll.

Use the comparison chart to understand the basics of each and then let our payroll specialists help you find the solution that works for you. Call us at (866) 820-6377 — we’re here to help!Payroll hero - Intuit

Comparable Payroll Options Available

If you or your clients currently use Intuit Complete Payroll service, there are a couple of comparable options for you to use in 2012 as explained on Intuit Complete Payroll Service Discontinuation FAQs page:

  • Intuit QuickBooks Assisted Payroll is integrated and managed in QuickBooks desktop software. (QuickBooks 2009 or later is required) — With help from our payroll specialists, you set up and run your payroll in QuickBooks. We handle your payroll tax payments and forms for you. See details
    • Assisted Payroll may be right for you if you still want to manage your employee and payroll data, but let your payroll service provider handle your payroll taxes and filings.
  • Intuit Full Service Payroll is our new, online, full-service payroll. After we set up your company, all you need to do is enter employee hours every payroll. Because it’s online, you can enter hours anytime from any Mac or PC with an internet connection.We handle your payroll tax payments and forms for you. And, instead of withdrawing money you pay to tax agencies every payroll, we let you keep the money until the payment is actually due. See details
    • Full Service Payroll may be right for you if you prefer that your service provider manage your payroll setup, processing, compliance, tax payments and filings so you can concentrate on other important business tasks.

For more details and a comparison chart, visit Intuit Complete Payroll Service Discontinuation FAQs.Hire Your First employee book

Related Resources

Lots of great information and resources at Intuit Guide to Hiring plus request the free book Hire Your First Employee — The entrepreneur’sguide to finding, choosing and leading great people by Rhonda Abrams.

8 thoughts on “Intuit Complete Payroll Service Discontinued – Other Payroll Options for QuickBooks

  1. Ann

    I just want to say “thanks” for your valuable and insightful comments, which did a much better job of answing my questions than Intuit’s website.


  2. Yvonne Leiser, CMA

    Hi Michelle – What is (or was) Complete Payroll? I have the Accountants Enhanced Payroll with 50 subscriptions. Is that being discontinued?

    1. Michelle Long Post author

      Hi Yvonne!

      No QuickBooks Enhanced Payroll isn’t going away. Intuit Complete Payroll is an older subscrription and hasn’t accepted new subscribers for several years now.

  3. Shirl

    Does QuickBooks payroll provide complete job costing for tax expenses as well as employee liabilities? Can QuickBooks do this using the timesheets without using QuickBooks payroll?

    1. Michelle Long Post author

      Hi Sirl!

      All the payroll options calculate the tax expenses and liabilities. Yes you can do the job costing with the desktop payroll subscriptions (Basic, Enhanced and Assisted). You can learn more about the options at or call Intuit.

      As for using timesheets without payroll — you can enter the hours into QuickBooks, but there won’t be any cost associated with it unless you process payroll. There are ways to try to work around it, but it would save a lot of time and trouble to just get a payroll subscription and process payroll in QuickBooks.

  4. tori

    Does quickbooks have a program catered to nonprofits? Do you know of any training programs I could emulate for this topic?