QuickBooks Technical Support receives calls on a variety of topics from people who need help with QuickBooks.  This is the Top 10 Technical Support Questions for April, 2011 along with a link to the relevant Knowledge Base (KB) article. “The more QuickBooks ProAdvisors know, the better they can serve their clients. Keep on sharing the info!” says Rich Walker, Director – Accountant Communications, Media Relations and Social Media at Intuit. 

Top 10 QuickBooks Technical Support Questions – April, 2011

This can help you serve your QuickBooks clients when they need help.  When you click the link, it will provide you with the relevant Knowledge Base (KB) article for details about each topic.  KB articles are a great resource when you have questions and need help with QuickBooks.

1. Obtaining license numbers
2. Adding an EIN to your payroll subscription
3. Obtaining a validation code
4. Download QuickBooks
5. Password resets
6. Converting a company file between Mac and Windows
7. Registering QuickBooks
8. Accountant’s copy file transfer subscription not recognized
9. Unable to reconcile accounts or to create, print or email .pdf files
10. Uninstalling and reinstalling QuickBooks

Thanks to Amy Vetter, Intuit Key Account Manager who works with Intuit’s Technical Support team to provide this list for a blog on Accountingweb.com.

The Technical Support Directory for Intuit Products allows you to search for KB articles to help you quickly and efficiently locate information to help you or your clients.  The Directory includes links for accounting professionals and QuickBooks users:

• QuickBooks Products
• Payroll Products
• Intuit Small Business Support
  • Intuit QuickBooks Support
  • Intuit Payroll Services Support
  • Intuit QuickBooks Merchant Services Support
  • Intuit Checks Business Cards & More
  • Additional support sites – Intuit Websites and more

There are links to other useful resources here as well.  Resources for QuickBooks consultants and accounting professionals and business owners.  Links to resources include:  average billing rates survey, sample engagement letters and business plans, marketing and more.